Returns Policy
Returns Policy
At Magick Mama, we want you to love your order. If something isn’t right, we’re here to help.
Because many of our products are made to order, personalised, or shipped directly from trusted suppliers, please read the policy below carefully before requesting a return or refund.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 14 days of delivery at hello@magickmama.co.uk.
Please include:
- Your order number
- Your full name
- A description of the issue
- Clear photographs of the item and packaging
Once reviewed, we will offer a replacement, store credit, or refund where appropriate.
Please do not return any items until we have confirmed the next steps.
Missing Orders
If your order has not arrived within the expected delivery timeframe, please contact us at hello@magickmama.co.uk.
Please allow:
- UK orders: up to 10 working days
- International orders: up to 21 working days
before reporting an order as missing.
If your parcel is confirmed lost, we will arrange a replacement or refund.
Change of Mind Returns
We accept returns for unused, unopened items within 14 days of delivery.
To be eligible for a return:
- Items must be unused and in original condition
- Items must be returned in original packaging
- Proof of purchase must be provided
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Original shipping costs are non-refundable.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Earrings
- Cosmetics or beauty products
- Bath and body products that have been opened
- Personalised or custom-made items
- Digital products or downloadable content
- Sealed products once opened
unless they arrive faulty or damaged.
Natural Variations
Many Magick Mama products are handmade or created using natural materials such as crystals, herbs, woods, oils, or fabrics.
Because of this, slight variations in colour, texture, shape, scent, or finish may occur and are not considered faults.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed to your original payment method within 5–10 working days.
Return Address
Please contact us before returning any items so we can provide the correct return address and instructions.
Returns sent without prior approval may not be accepted.
Contact Us
For any returns, refunds, or order support, please contact:
We aim to respond within 2 working days.